US market entry

US Launch IT

A launch has a specific kind of work that neither an offshore IT team nor a general managed service provider covers: deciding what happens in what order, holding dependencies between IT and every other workstream, coordinating vendors in an unfamiliar market, and being reachable when the site is trading.

The problem

You have a US opening date and no technical presence in the market. Your existing team owns how things are configured, but nobody is on the ground to install it, coordinate US vendors, or support the site during local hours.

How we approach it

We run the in-market delivery. Sequencing, vendor coordination, installation, deployment, testing, and support during US business hours. Your team keeps ownership of standards and configuration.

What you get

Sequencing and dependency management across the programme
Connectivity procurement, including carrier comparison and lead-time management
Network and site infrastructure specification against your existing estate pattern
End-user device sourcing and remote configuration
Vendor coordination with US carriers, contractors and suppliers
Support and escalation model design, including delegated permissions
Local-hours support from launch

Deliverables

Dependency register with routing and decision ownership separated
Support and escalation model
Connectivity comparison and recommendation
Site network specification
Programme handbook stating the boundary between all parties

What this does not cover

Configuration ownership and architecture, which stay with your team
Hardware supplied at cost plus margin, quoted separately
Legal, tax and payroll advisory
On-site work outside the Atlanta metro, quoted separately

Timeline

Engaged from lease execution through launch, then ongoing

Six to twelve months of build, then a standing retainer

Price

Structure fixed, figures quoted after scoping

Figures depend on delegated permission scope, site layout and confirmed headcount. We publish the structure rather than a number we would have to revise.

How it is structured

Setup: One-off, billed across the build period
Monthly retainer: Fixed, from launch
On-site: Hourly above an included baseline
Per seat: Above an included headcount

Outcome

The site opens on time, the estate stays supportable by the team that already supports the rest of it, and someone in market is accountable for the sequence.